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Michael Arthur Witherspoon
michael_witherspoon@yahoo.com

Education 1996 - 1998 Louisiana Technical College Lake Charles, LA
Associate Degree/Computer System Coordination
  • Honor Graduate
  • Overall GPA 3.87
Certifications Microsoft Certified Systems Engineer
Microsoft Certified Professional + Internet
Microsoft Certified Professional
MCP ID#: 1983960

Cisco Certified Network Associate
Professional Experience April 2000 - Present - Port of Lake Charles, Lake Charles, LA
IT Technical Support Specialist III
  • System LAN Administration in Ethernet, Server/Client-based, Windows NT 4.0/2000 Server environment
  • Managed technical support operations in a 50-client, Windows 9x/2000/XP Professional environment
  • Managed day-to-day operations of network system, including technical support, training, and network administration
  • Project management
June 1998 - March 2000 - Christus St. Patrick Hospital Lake Charles, LA
Technical Analyst I/LAN Administrator
  • PC Hardware/Software Support and Troubleshooting
  • Capability to diagnose, analyze, and resolve, various types of client/server technical issues
  • Repair/Replacement of PC and Printer components
  • PC setup and installations (software/hardware)
  • Network Administration (NetWare 4.11 and Zen Works & NetWare 3.12 & Windows NT)
  • Email Administration
  • Setup of networked PCs and Printers
  • Network cable Installation, Wiring, and Testing
  • Network Troubleshooting (Servers, Hubs, to Workstations)
  • Support Local, Remote, and Regional End-Users
  • Assisted in company-wide network cut over and deployment of new PCs and printers
Aug 1995 - May 1998 SC - St. Patrick Hospital Lake Charles, LA
Computer Operator II
  • Performed daily processes and backups
  • Responsible for monitoring system and network performance
  • Manned Helpdesk for end-user support after regular working hours
  • Performed regular PC and Printer maintenance
  • Performed PC and Printer repair after regular working hours
Jan 1995 - July 1995 North American Hydraulic, Inc. Baton Rouge, LA
Project Coordinator
  • Created/Maintained service department databases
  • Coordinated/Performed computer and software upgrades
  • Designed company reports and business forms
Award Sept 1986 Eagle Scout Award
Obtained the national Eagle Scout Award given by Boy Scouts of America
Additional Skills
  • Over nine years corporate experience in networked environment
  • Over 15 years working with personal computers
  • In-depth PC hardware and software knowledge.
  • Excellent understanding of PC architecture, drivers, BIOS, networking, and operating systems
  • Advanced knowledge in MS-DOS, Windows 9x/2000/XP, and HTML
  • Working knowledge in UNIX (SCO, Solaris, System V), Windows NT, OS/2, NetWare 3.12 and NetWare 4.11
  • DHCP servers, Imaging software, and Web servers
  • Proficient in the following applications: Netscape Navigator, Microsoft Access, Microsoft Office 97/2000, Lotus 1-2-3, Word Perfect, GroupWise 4.1
  • Knowledge of Internet, including Telnet, FTP, TCP/IP, and other protocols
  • Cable technician
  • Organizational Skills
  • Created HTML-based training manual for computer operations
  • Web Page Designer and Webmaster
  • Have created technical reports for business use