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Michael Arthur Witherspoon

E-mail: michael_witherspoon@yahoo.com

Education

1996 - 1998 Louisiana Technical College Lake Charles, LA

Associate Degree/Computer System Coordination

  • Honor Graduate

  • Overall GPA 3.87

Certification

Microsoft Certified Professional - MCP ID#: 1983960
Received July 7, 2000

Professional Experience

April 2000 - Present - Port of Lake Charles, Lake Charles, LA

IT Technical Support Specialist

  • System LAN Administration in Ethernet, Server/Client-based, Windows NT 4.0 Server environment

  • Managed technical support operations in a 50-client, Windows 95 environment

  • Managed day-to-day operations of network system, including technical support, training, and network administration

  • Project management

June 1998 - March 2000 - Christus St. Patrick Hospital Lake Charles, LA

Technical Analyst I

  • PC Hardware/Software Support and Troubleshooting

  • Capability to diagnose, analyze, and resolve, various types of client/server technical issues

  • Repair/Replacement of PC and Printer components

  • PC setup and installations (software/hardware)

  • Network Administration (NetWare 4.11 and Zen Works & NetWare 3.12 & Windows NT)

  • Email Administration

  • Setup of networked PCs and Printers

  • Network cable Installation, Wiring, and Testing

  • Network Troubleshooting (Servers, Hubs, to Workstations)

  • Support Local, Remote, and Regional End-Users

  • Assisted in company-wide network cut over and deployment of new PCs and printers

Aug 1995 - May 1998 SC - St. Patrick Hospital Lake Charles, LA

Computer Operator II

  • Performed daily processes and backups

  • Responsible for monitoring system and network performance

  • Manned Helpdesk for end-user support after regular working hours

  • Performed regular PC and Printer maintenance

  • Performed PC and Printer repair after regular working hours

 

Jan 1995 - July 1995 North American Hydraulic, Inc. Baton Rouge, LA

Project Coordinator

  • Created/Maintained service department databases

  • Coordinated/Performed computer and software upgrades

  • Designed company reports and business forms

 

Award

Sept 1986 Eagle Scout Award
Obtained the national Eagle Scout Award given by Boy Scouts of America

 

Additional Skills

  • Over three years corporate experience in networked environment

  • Over 10 years working with personal computers

  • In-depth PC hardware and software knowledge.

  • Excellent understanding of PC architecture, drivers, BIOS, networking, and operating systems

  • Advanced knowledge in MS-DOS, Windows 95, and HTML

  • Working knowledge in UNIX (SCO, Solaris, System V), Windows NT, OS/2, NetWare 3.12 and NetWare 4.11

  • Have used DHCP servers, Imaging software, and Web servers

  • Proficient in the following applications:
    Netscape Navigator
    Microsoft Access
    Microsoft Office 97
    Lotus 1-2-3
    Word Perfect
    GroupWise 4.1

  • Knowledge of Internet, including Telnet, FTP, TCP/IP, and other protocols

  • Have created programs in C++, Basic, and Java Script

  • Completed network wiring of 25-pair cabling from block to hub and workstation punch down and termination.

  • Organizational Skills

  • Created HTML-based training manual for computer operations

  • Web Page Designer and Webmaster

  • Have created technical reports for business use

  • Trained using AS/400, OS/400, and RPG/400