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Michael Arthur
Witherspoon
michael_witherspoon@yahoo.com |
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| Education |
1996 - 1998 Louisiana Technical College
Lake Charles, LA
Associate Degree/Computer System Coordination
- Honor Graduate
- Overall GPA 3.87
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| Certifications |
Microsoft Certified Systems Engineer
Microsoft Certified Professional + Internet
Microsoft Certified Professional
MCP ID#: 1983960
Cisco Certified Network Associate |
| Professional
Experience |
April 2000 - Present - Port of Lake
Charles, Lake Charles, LA
IT Technical Support Specialist III
- System LAN Administration in Ethernet, Server/Client-based,
Windows NT 4.0/2000 Server environment
- Managed technical support operations in a
50-client, Windows 9x/2000/XP Professional environment
- Managed day-to-day operations of network system, including
technical support, training, and network administration
- Project management
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June 1998 - March 2000 - Christus St.
Patrick Hospital Lake Charles, LA
Technical Analyst I/LAN Administrator
- PC Hardware/Software Support and Troubleshooting
- Capability to diagnose, analyze, and resolve, various types of
client/server technical issues
- Repair/Replacement of PC and Printer components
- PC setup and installations (software/hardware)
- Network Administration (NetWare 4.11 and Zen Works &
NetWare 3.12 & Windows NT)
- Email Administration
- Setup of networked PCs and Printers
- Network cable Installation, Wiring, and Testing
- Network Troubleshooting (Servers, Hubs, to Workstations)
- Support Local, Remote, and Regional End-Users
- Assisted in company-wide network cut over and deployment of
new PCs and printers
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Aug 1995 - May 1998 SC - St. Patrick
Hospital Lake Charles, LA
Computer Operator II
- Performed daily processes and backups
- Responsible for monitoring system and network performance
- Manned Helpdesk for end-user support after regular working
hours
- Performed regular PC and Printer maintenance
- Performed PC and Printer repair after regular working hours
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Jan 1995 - July 1995 North American
Hydraulic, Inc. Baton Rouge, LA
Project Coordinator
- Created/Maintained service department databases
- Coordinated/Performed computer and software upgrades
- Designed company reports and business forms
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| Award |
Sept 1986 Eagle Scout Award
Obtained the national Eagle Scout Award given by Boy Scouts of America |
| Additional
Skills |
- Over nine years corporate experience in networked environment
- Over 15 years working with personal computers
- In-depth PC hardware and software knowledge.
- Excellent understanding of PC architecture, drivers, BIOS,
networking, and operating systems
- Advanced knowledge in MS-DOS, Windows 9x/2000/XP, and HTML
- Working knowledge in UNIX (SCO, Solaris, System V), Windows
NT, OS/2, NetWare 3.12 and NetWare 4.11
- DHCP servers, Imaging software, and Web servers
- Proficient in the following applications: Netscape Navigator,
Microsoft Access, Microsoft Office 97/2000, Lotus 1-2-3, Word Perfect, GroupWise 4.1
- Knowledge of Internet, including Telnet, FTP, TCP/IP, and
other protocols
- Cable technician
- Organizational Skills
- Created HTML-based training manual for computer operations
- Web Page Designer and Webmaster
- Have created technical reports for business use
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